Leomar Nahr
Angestellt, IT Consultant Technician, Indra Sistemas, S.A.
Madrid, Spanien
Über mich
Currently, I am working for Indra Sistemas, S.A. as an IT manager in the call/contact center area within a SPOC (single point of contact) team to resolve issues, give out information and provide solutions to our different clients. I work with different call/contact center solutions such as Avaya Experience Portal, Genesys FW, Nuance ASR/TTS, Loquendo TTS, Teleopti WFM to provide a personalized service to each of our clients while guaranteeing their satisfaction. I am responsible, hard-working and proactive. I have made several acquittances since I like to get to know new individuals when given the chance. I enjoy spending my time with my dogs (two Shiba Inus), watching TV shows (mostly about comedy), and reading books about fantasy, adventure and thrills. I like having a routine but I do not shy away from breaking the mold and trying out new experiences which I may ultimately end up adding to my routine!
Werdegang
Berufserfahrung von Leomar Nahr
Bis heute 6 Jahre und 1 Monat, seit Mai 2018
IT Consultant Technician
Indra Sistemas, S.A.
As an IT consultant in the call/contact center area within a SPOC (single point of contact) team my tasks include the management of issues with tools such as IBM’s TSRM (Tivoli Service Request Manager) and Jira Service Management, perform installations, give out information and provide solutions to our different clients. I work with different solutions to provide a personalized IT services to each of our clients while guaranteeing their satisfaction.
While performing my internship with Telefónica, I was part of two different projects: "SmartHome" and OpenSpain. The OpenSpain project had the objective of integrating refugees arriving in Spain while "SmartHome" had the objective of expanding the concept of home automation within our everyday lives. Tasks completed: Analyze the needs of users to determine their technical requirements. Implementation of Bash Scripts to download content from our website to be used within an Android application.
Ausbildung von Leomar Nahr
2012 - 2018
COMPUTER HARDWARE ENGINEERING
Universidad Politécnica de Madrid
Sprachen
Spanisch
Muttersprache
Englisch
Muttersprache
Deutsch
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