Loella Tandoc

Office administration, order-taking, accounting, personell/HR

In charge of all incoming group enquiries from all Nordic and Baltic countries, handling the lead from start until end, through the entire request/booking process. Liaising the client with any preferred Hilton Family of Brands hotel around the world. Also handling some marketing tasks such as the newsletter to Travel Agents and other clients.

Reported directly to General Manager, assisting in his daily tasks, diarising, making arrangements for all business travel for Executive committee members, see to special guest requests and VIPs etc.

As one of the first ten employees I played a crucial role during the pre-opening. I was responsible to send out all offer letters and follow up on the reply, apply for visas, arrange flight tickets and ensure that my new colleagues were looked after once onboard as well. This was an on-going task in addition to processing leave requests, handling accommodation issues as well as my support and guidance was required for employees who were abroad working for their first time in a new culture.

Answering directly to the Resident Manager, I assisted in mainly clerical work such as guest correspondence (written and verbal) and staff related issues. One of my main chores was to follow up on issues on behalf of the Resident Manager, which has given me a good insight of the operations of the various departments in the hotel.

Working as a Concierge I dealt with many issues at the same time. On my shifts I was in charge of the porter desk, valet parkers, hotel chauffeurs as well as servicing the guests with various bookings and information about the hotel and Dubai in general. In this position it was essential to be alert, sharp thinking and having the ability to make quick decisions without permission from a manager, which are characteristics I further developed.

As a coordinator it was important to be organised and well-planned having the responsibility for smaller meeting rooms and the duties of a secretary for the hotel as well as for its guests.

Being an all-rounder within the different food and beverage outlets gave me a broad knowledge and experience dealing with customers in a five star environment. I developed into a fast and efficient worker, focusing on the guests and went through the day carrying a smile.

Degree from Bournemouth University, England via Blue Mountains Hotel School in Leura, Australia Focusing on accounting, marketing, human resources and organisational behaviour, tourism and hotel management.