Luca Bovolenta

CRM and Sales Funnel

2016 - as CRM & Analytics Specialist - Design and Integration Management - Build and Test Management 2015 - As End User Process Specialist, review and adaptation for the international markets: - Guidelines to HW lifecycle request for the business. - Technical Instructions review for the Support Centre. - Swim lane Process and RACI Matrix design 2014 - As PC Rollover Responsible, - Rollout Management and Service Request Fulfilment - Process, Platforms and Tools Standardization and Harmonization

As Operation Manager for the IT Infrastructure, I was responsible for: - Run projects for network and communication standardization - Build innovation and improvements (Network Monitoring/Apple device integration) Provider Management :Technical Tender review and Service Level Agreement definition - Infrastructure Change Manager and Software Assessment Manager (Licensing) - Multiskilled Service Desk Team Leader