Luciano Flores

Responsible for the implementation and customer service processes for the financial segment, for software projects and also for the service and support team. Creation of implementation processes, organization of service levels and indicators of success and failure of the team.

Professor in disciplines of Oracle Database, Programming Logic, Management Information Systems, Distributed Database and Project Management. Skills in managing multidisciplinary teams and various age groups, given my experience as a university professor.

Responsible for the team of native solution customization, meeting the specific demands of the clients' projects. Also responsible for conducting critical delivery projects and the team of project managers and field consultants. Organization of the team in conduction in the agile methodology of development, bringing to the area a margin of 55% of profit, and a growth of 100% in few months of performance. Strong performance in ERP, Health, Logistics and HR projects.

Responsible for creating a solid structure, with procedures, clear and standardized documents for client deployment and training activities. Restructured the internal and external team of consultants, with levels of knowledge, creating audits, strengthening the internal relationship with the Support and Commercial areas. Creation of on-board panels, to illustrate the progress of the projects, calls, profitability of each and the area.

Project Manager, working on projects for the implementation of Point, Security Control and ERP systems in companies such as Congregation Santa Catarina - SP, Cia Hering - SC, Contax - RJ, Oi - RJ, Vivo, Nextel, Petrobras, Eldorado Pulp and Paper, TESC, Transpetro, Terlogs, FIAT Group. Project management with more than 15,000 hours, controlling teams from various departments, including several customer suppliers

Promote training courses and innovative educational practices, considering critical studies of different technologies and media. Contribute to the deepening of experiences for the development of educational products and processes by teaching professionals at all levels of education.

Broad vision for the student to differentiate predictive cycles from adaptive project cycles, opting for the best tooling in terms of ceremonies, roles and artifacts to be used in each situation and management maturity.

Train qualified professionals to work in business administration, obtaining knowledge for planning, organization, direction and control of administrative processes.