Maila Bertoli

Servizi di gestione dei passeggeri e dell’equipaggio, compiti fondamentali relativi alla sicurezza di bordo, compiti di segreteria amministrativa.

Il lavoro richiedeva grande precisione per quanto riguarda la parte contabile e amministrativa ma soprattutto grande capacità di comunicazione, predisposizione al rapporto con il pubblico, facilità di entrare in comunicazione con le persone, capacità di ascoltare, faciltà di eloquio, gentilezza e cortesia, pazienza e diplomazia, spirito di adattamento e capacità di lavorare in gruppo. Target clienti: 90% Olandesi.

Thicketing agent, customer services assistant. Working to ticketing deadlines Process air ticket refunds Handling incoming calls and emails Ticket/Invoice checking and chasing Dealing with pre-departure amendments Booking hotels, car hire, tours etc Working to targets

Accounting and support to the front office, receptionist. Answering/directing all incoming calls. Greetings clients. General administration

•Worked as part of team dealing with costumer queries and booking-trips and excursions, car hire, and specialist as business travel running of up to 11 5star hotels. •Advised suitable destinations routes, methods of travel and other options depending on client need and expectation. •Handled cash and credit card transaction efficiently, including cancellations and changed bookings

Stewardess/Hostess on a private yachts travelling around Bahamas, Florida and Mediterranean. Welcoming guests, general management of the vessels catering, cleaning and owners well bein.

I travelled by coach throw Italy and Europe explain art-history and tourist geography, taking care about the trip and the group. Itineraries reached: Paris, Nice, Mentone, Germany, Budapest, Sicily, Venice, Lake of Como, Calabria, Verona and its Christmas Markets, Naples, Norcia and Assisi, Niagara Falls, Florida. Fair hostess during scientific congress in Italy.

Communication between agents/companies, for merchandise/product shipment. Data entry, and overall running of operation for processing cargo. Daily tasks was included: Dealing with inbound telephone enquiries, queries and complaints. Dealing with inbound email enquiries, queries and complaints. Assisting and escalating queries and complaints to relevant departments. Dealing general administration duties required within the role. Assisting other team members where necessary.

GEOGRAFIA TURISTICA STORIA DELL'ARTE LEGISLAZIONE E ORGANIZZAZIONE TURISTICA INGLESE SPAGNOLO COMUNICAZIONE E RELAZIONI UMANE SOCIOLOGIA TECNICHE DI PIANIFICAZIONE ATTIVITà USI E COSTUMI,

General English Course Advanced Certificate, Oxford College, London

Tour Escort Licence.

Pitman certificate, Hastings College, Hastings, England.

Licence in master stewardess on board

EF School. Intensive course in General English

The course covered all aspect of travel and tourism, including: World-Wide Travel Geography, Economics, Law, Art, History, Psychology, Travel service, excellent communication skills, ability to lead tourist groups on sightseeing tours, sense of responsibility and good organizing skills.