Marco Oriano
Angestellt, Customer Care Manager, NTRglobal
Barcelona, Spanien
Werdegang
Berufserfahrung von Marco Oriano
Bis heute 16 Jahre und 5 Monate, seit Jan. 2008
Customer Care Manager
NTRglobal
• Leading the Customer Care department globally and reporting directly to the CEO • Create a customer focused culture through training, Awards, and VOC programs (Voice of Customer) • Review and improve process focused on clients in various departments • Development and monitoring prevention plans and proactive actions • Leading global customer satisfaction surveys and related improvement plans • Development, design and tracking customer loyalty and retention campaigns • Integration of new applicatio
1 Jahr und 1 Monat, 2006 - Jan. 2007
Director
AnGroup
Managing a 60 people team
Ausbildung von Marco Oriano
10 Monate, Okt. 2009 - Juli 2010
Master
La Salle Graduate School of Business
5 Jahre und 4 Monate, Jan. 1993 - Apr. 1998
Business Administration
Walsh College, Michigan (USA)
Finance
Sprachen
Spanisch
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Englisch
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Italienisch
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