Markus Juhrs

Communications Manager with a focus on D-A-CH and (recently added responsibility for) EMEA regions. Skilled in content creation, including photo and film editing, with expertise in crisis communication. Collaborative approach, closely working with various stakeholders, including Marketing, Graphics, external PR partners, German Works Councils, and Global Communications.

Managed internal communications and orchestrated a wide range of events for the Nuremberg site, fostering a dynamic workplace culture. Directed headcount-related reporting, submission, and monitoring. Delivered impactful presentations to senior management. Thrived in a remote work environment, showcasing adaptability and self-reliance. Additionally, served as a mentor to vocational trainees, contributing to their professional development.

Working Student 2009-2013. Led media production and editing, overseeing the creation of compelling product videos, promotional films, tutorials, and screencasts from conceptualization to post-production. Developed small applications to optimise processes and enhance client satisfaction.

Led the ContentCard (Startup) Implementation for EMEA & UAE, overseeing the artwork approval and production processes for various clients. Conducted distributor set-up and training in both German and English, and developed scripts for video tutorials.

Managed key system clients, overseeing complex technical requirements and integrations in logistics and card activation for major brands. Developed an application for outbound activities to facilitate potential contract prolongations. Conducted thorough reviews of posted items on the B2B distribution platform, ensuring accuracy and compliance with policies.

Managed a team of 50+ in both Inbound and Outbound services, overseeing card activation and validation for all mobile network operators. Developed applications to enhance efficiency, including monitoring, reporting, and help-desk support. Implemented skill assessments and improvements to enhance team capabilities. Successfully delivered engaging trade show presentations, including events like CeBIT, where I hosted presentations in a dedicated on-site cinema on our stand.

Advanced my qualifications to become a certified Safety Advisor for Medical Devices (DIN EN 46002) and a Medical Device Consultant, specializing in safety compliance under §30 MPA. Co-founding and holding a shareholder position at GkMed mbH.

Started as a Call Center agent handling both inbound and outbound calls, providing effective customer support and assistance in the dynamic Call Center environment. Stepped into the role of Deputy Manager, overseeing day-to-day operations and representing the manager in their absence. Coordinated a small inbound team responsible for the "brodos CashUp" system.

Film, Fernsehen, Werbung, Kommunikation