Martin Howley
Angestellt, Group Manager, Global Web Services, Smith & Nephew
St. Petersburg FL, Vereinigte Staaten
Werdegang
Berufserfahrung von Martin Howley
2 Jahre und 3 Monate, Juni 2007 - Aug. 2009
SENIOR CUSTOMER EXPERIENCE MANAGER, Integrated Customer Experience
T-Mobile USA
Primary responsibility is to drive simplicity in to enterprise process and systems. Responsible for enterprise search initiative, divisional intranet solutions development and deployment, extranet solutions, ECM strategy, Next-Gen content desktop.
3 Jahre und 1 Monat, Jan. 2004 - Jan. 2007
DIRECTOR, Systems
QDC, INC.
Responsible for the concept development and creation of two industry leading retail pet products websites. Responsible for on-line brand creation and marketing, as well as overall responsibility for this P&L Center. Major responsibilities include defining infrastructure requirements, developing on-line capabilities, product management, integrated supply-chain issues with both domestic and international suppliers, brand creation and brand management.
6 Monate, Jan. 2006 - Juni 2006
CONSUTLING SAP PORTALS PRACTICE MANAGER
Equal-Plus, Inc.
Responsible for managing delivered solutions to Tier 1 customers. Developed and delivered Customer Facing Portal Strategy for integrated order processing, inventory management, order tracking and invoice processing utilizing the SAP NetWeaver Portal. Define practice responsibilities and developed standardized repeatable deliverables to ensure a uniform customer experience.
3 Jahre und 3 Monate, Sep. 2001 - Nov. 2004
DIRECTOR, Enterprise Information Portal Practice
CoreVal Consulting
Successfully sold, led and delivered 14 Portal implementations at companies in Fortune 500 organizations. Launched EIP Practice and directed all functions, including strategic planning, client and staff training, sales training, vendor relations, and service delivery. Leveraged ERP expertise and business analysis skills to design and implement portal solution focused on Knowledge Management, streamlining of Business Processes, Application Integration and surfacing, and self-service.
1 Jahr und 9 Monate, Jan. 2000 - Sep. 2001
BUSINESS STRATEGIST / CLIENT RELATIONSHIP MANAGER
marchFIRST, Inc
Developed strategic business portal concept for integration of all business based information and applications that integrated knowledge management and real-time system information, along with singular view of entire enterprise The B2E integrated portal concept was being applied at marchFIRST consulting as the enterprise solution to knowledge management, collaboration, and application integration for all consulting and internal staff. Managed and coached project teams of up to 80 consultants.
1 Jahr und 8 Monate, Juni 1998 - Jan. 2000
PRINCIPAL CONSULTANT / PROJECT MANAGER
Keane, Inc.
Held key accountability for total project management and client strategy in multiple client-based engagements, ranging from Y2K initiatives and internal government systems to e-Commerce projects. Merged strategic with tactical action plans to achieve short-and long-term goals.
3 Jahre und 1 Monat, Juni 1995 - Juni 1998
PROJECT MANAGER
Medical Mutual of Ohio
Functioned as Project Manager overseeing core business application development and integration activities. Analyzed new business needs and coordinated resolution of current business/system problems. Determined user requirements and aligned these with on-target IS solutions.
5 Jahre und 1 Monat, Jan. 1990 - Jan. 1995
Managing Director
A World of Travel, Inc
Founder & Owner
Sprachen
Englisch
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