Maximilian Handl

In charge of qualitative Development BMW Group Austria & Croatia. Steering & main responsibilities for Digitalization@Retail, Mystery Shopping, Retail Standard Audits etc. for this Markets. Building Projects and also the implementation of Retail.Next. Ad-hoc projects and analysis within the daily business’s (e.g. Customer Satisfaction programs, competition analysis, management reporting etc.)

Project Management in the area of business development within our retail organization with special support for the Market AT. Support in strategic projects of Dealer Development and digital transformation across the entire customer journey. Ad-hoc projects and analysis within the daily business (e.g. Customer Satisfaction programs, competition analysis, management reporting etc.) Support in analysis regarding performance & network steering.

- define, manage and evaluate CRM. - Implement measures and campaigns at all contact points. - planing of lead targets at the dealer level. - manage and control customer data collection - Analyze and report lead KPIs and conversion rates - permanent communication with Marketing Manager and the DTM about the requirements for customer-oriented communication and lead generation. - Monitoring of customer satisfaction. - Head of product specialist team. - all BMW Group Niederlassungen CS Region / Austria.

- presentation of new cars to customers and BMW co-workers. - presentation of new product changes in team meetings. - answering specific product questions to customers and co-workers. - working on different projects and be responsible for them.

- Check-In & Out of the hight demanding guest in German, English and Italian - Guest Relations & complaint management - permanent contact for guests during their Stay - ensure perfect communication in the hotel. - Front Office Supervisor activities - Shift leading and support of AFOM and FOM. - Responsible for Discovery - the Kempinski and GHA loyalty program. - Weekly main reports and daily reports to the FOM. - attend and hold team meetings

- Responsible for guest relations at The Willard InterContinental in Washington DC - Tasks of the Guest Relations & Quality Manager - Take care of all VIP guests (including Head of States, Ministers, Governors of the US and Hollywood Stars). - Working on different projects. - Reports to the General Manager and the Area Director of HR. - Control of Quality standards, employee feedback in coordination with the front office manager and Director of Rooms.

Responsible for VIP & regular guests, preparation of the arrivals under consideration of guest preferences and desires, professional guest relations and complaint management incl. independent decision of the corresponding compensation. Main person speak to for "high spending customers" and regulars. Allocation of rooms and upgrades as well as responsible for VIP reservations. Assistant for the Guest Relations Manager

Supporting guests at the International World Economic Forum. Preparation of VIP rooms, Responsible for supervising the delegation from Qatar (Minister of Economy and Finance), rooming, hotel tours, guest relations.

focus in General Management & Tourism Diploma & Abitur with good performance