Melva González Vázquez

RSVP Group is the largest global life sciences executive search boutique (www.rsvpgroup.com) focused on Pharmaceuticals, Chemical, Biotechnology, Diagnostics, Medical Devices, and Contract Research Services. With headquarters in Zurich, Switzerland, and 13 offices in the US, Europe, and Asia, we are able to support our global clients in real time at the most senior levels including R&D, Commercial Business Leaders, Production and Corporate Functions.

RSVP Group is the largest global life sciences executive search boutique (www.rsvpgroup.com) focused on Pharmaceuticals, Chemical, Biotechnology, Diagnostics, Medical Devices, and Contract Research Services. With headquarters in Zurich, Switzerland, and 13 offices in the US, Europe, and Asia, we are able to support our global clients in real time at the most senior levels including R&D, Commercial Business Leaders, Production and Corporate Functions.

My portfolio includes clients like Unilever, Accenture, Philip Morris International, KnowledgePool, Euler Hermes, Hiscox, Etisalat, Atlas Copco, Ford, Tesco, Apollo Tyres, Johnson & Johnson and Tarkett • Operate as the lead point of contact for all matters with my clients • Negotiate and close agreements to maximize profile • Ensure the timely and successful delivery of the training solutions according to their needs and objectives • Develop new business with existing clients

Mystery Call Agent in hotels to check the compliance of the quality standards at Reeption, reservations, Banqueting, Events and Restaurant

After relocation in Germany, I took different training and coaching related actions with the aim of learning and improving the German language while working in knowing the German business life and market. All these actions contributed to help a career change in a new country. These actions included: - Coaching for international business people arriving in a new country - German for Business - Berufsbezogene Sprachförderung mit integriertem Betriebspraktikum

Call Center Agent for Holiday Packages. Promotion and selling of Hotel packages. - responsible for making cold calls to prospective customer - dealing with angry callers and solving problems - after sales calls to check customer satisfaction - after sales calls offering new products - offering quotations and personalised packages

Launching and running the Affiliates Program for the company. - Searching prospective Affiliates - Setting and attending interviews - Dealing with contracts - On line comunication: Facebook, Twitter.

(Maternity coverage) • Researching markets to identify opportunities for events • Liaising with clients to define precise event requirements • Making detailed offers for events • Setting up / managing a budget • Planning room layouts and entertainment program, as required • Coordinating staffing requirements and briefing • Post-event evaluation

Management Company responsible for the management of five resorts. Beverly Hills Club Heights has 360 apartments, RCI Gold Crown and 120 employees. Collaboration with the Director in the preparation and management of the budgets valued at 9 million Euros and CAPEX 3 million Euros, Management of all departments in compliance with the procedures and standards set by the company, Direct involvement in Health and Safety, negotiation with Unions, Management of resort in the absence of the Hotel Manager

A 3 star Resort with 65 rooms, 40 timeshare lodges, 9 conference rooms up to 180, Wedding venue up to 200, 2 restaurants up to 80 covers, Leisure Center & Spa. • overseeing and managing of the F&B operations, as well as the supervision of Housekeeping and porters. • Directly involved in recruiting and training of hotel staff . • Responsible for Health and Safety • Responsible for stocks, and stocktaking in the F&B area. • I deputised for the General Manager in her absence.

• Appointed as Reception Manager my brief was to train and develop a new brigade. • Promoted to Front of House Manager after six months . • Promoted to Quality and Service Manager. We successfully passed the Exceed Audit and gained the Investors in People award during my first eighteen months. • Manage the hotel in the abscence of the General Manager

A 4-crown countryside hotel with 16 high quality rooms (9 of them luxury suites) DUTY MANAGER • Overseeing the Reception and Banqueting Departments in this small luxury hotel. The role involved managing a small team and providing training and development to ensure the high levels of service and delivery were met.

I was given the task to design and implement the web, design a brochure and cathalog for the company, design and implement a system to deal with complaints in a professional manner. I was also to find new markets . During the time I worked there I was involved in the task of gaining the ISO 9001, and I worked with the rest of the management team to implement BaaN within the company. 15 years down the line I am proud to see they are still working with the tools I helped to implement.

Responsible for achieving and exceeding sales targets for the company, as well as provide strong after-sales support to customers. Communicate and service existing clients. Prepare customised offers for customers.Prepare reports to analyze sales performance. Prepare Marketing/promotion actions.

Sell health insurance and interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Summer job as an assistant for a busy bank branch in a touristic place. I was in charge of dealing with the clients' money and making transactions every day. I was also the "smiling face" standing behind a desk giving you any type of information regarding the bank's services. I would operate with currency, exchanging money for te clients.

Marketing research for a company that was installing pre-made swimming pools and prefabricated wooden houses

Consultancy project abroad, visiting Italian, French and Greek Naval Brokers. Presentation of the final report to the property and local authorities. Project supervised by Andersen Consulting.

I was in charge of all the international affaires of the branch, I was also the person in charge for the International Exchange Programme, for students going abroad like trainees in companies collaborating with Aiesec. I also was part of the fundraising team, and organised diferent events for the university students. I was the link between AIESEC in Santiago and the University Authorities.

Traineeship in Import Export Department. This traineeship was part of the International Exchange Programme of AIESEC (Intenational Asociation of Students in Business and Economics)

Commercial and Marketing Management-Specialisation

Human Resources Management