Michael Lutz

Recruited to direct operations for Blue Sky Brands and to begin a third party logistics business with the acquisition of AB&C Group. Managed 4 high volume, multi-channel distribution centers, 3 phone centers and one order processing center servicing brands catalogs and a diversified third party client base. P&L responsibility for $20M operations, $40M transportation, and $5M capital budgets. 1000+ employees

Distribution center evaluation, design, start-up, re-engineering. WMS technology evaluation, implementation. Forecasting and inventory control planning. Distribution and call center consolidations, expansions, relocations. Distribution, customer service, and logistics strategies for catalog and e-commerce launches. Locating and evaluating distribution centers for expansion/consolidations. Call center protocols, up-sale programs. Due diligence (sale and acquistion).

Recruited to reduce operating expenses and improve inept distribution network. Revitalized operations by evaluating processes, developing a strategic plan and implementing tactical management programs. Hired proven management force. Facilitated best practices operations in distribution and customer service centers. Controlled day-to-day business operations for 4 distribution centers, 6 customer service centers (one in India) and 4 outlet stores. P&L responsibility over $200M.

Brought on board to assess Avon’s failing operations and to aggressively begin turn around measures. Identified lack of quality, budget ineptness and inefficient standards in distribution and call centers. Recruited experienced management team and instituted best practices emergency intervention measures. Managed operations in 350,000 sq.ft. distribution center and 200 seat call center. Directed IS projects and catalog production. Multi-million P&L responsibility, operations & capital budgets