Michael Malek

Responsible for the performance improvement of service quality within Asia Pacific, Emerging Markets and the connection to Europe. Monitoring failures and assisting the Hubs, Gateways and Service Stations within those countries in implementing corrective action to avoid reoccurrence.

Responsible for daily shift procedures. Manager on Duty responsibilities. Training and motivating employees. Maintaining and controlling all hotel standards according to preset SOP, as well as providing the best Guest Service and Hospitality possible.

Front Desk shift responsibilities. Night Audit responsibilities, including Accounting, statistics and closing of shifts

High-End Home Theater sales, installation and technical support. Assist customers on a personal level to assure that the desired products are purchased with all required components and that customer will know how to use product when they are at home.

Fulfill Guest requests to assure a pleasant stay. Resolve Guest complaints. Organize daily poolside and beach activities for guests, as well as organize and lead evening entertainment and shows for hotel Guests.

Quality Control, resolve Guest problems and concerns, deal with special requests, daily Front Office procedures, Check In airline crews and maintain arrival and departure schedules from Groups.

New Account Management, Direct Marketing for Restaurants and Hotels

Food and Beverage Management (Diploma) Operations Management (Diploma) International Hotel Management (Higher Diploma)

Bartending Alcohol Law & Service Restrictions Mixology

Preparation of different cuisines and baking styles. Restaurant Service and Food Presentation.