Michael Schatz

Main Tasks: • Participation in contract negotiations and the conclusion of contracts • Management of customer data and other contract-related documents • Support in the development and optimization of customer solutions • Data collection and analysis and reporting • Review of customer contracts with regard to compliance with legal contract requirements • Implementation and monitoring of processes • Assistance with claim management • Customer verification and classification

- responsible for pre-sales presentations, client project implementations (mostly M&A used virtual data rooms) - assisting sales by interacting with potential clients, handling demonstrations - ensure client satisfaction while maintaining overall responsibility Proactive, consultative client ownership: anticipating client reactions, managing internal and external expectations and crises, training users, preparing for, leading and following up on meetings in person and by phone

- responsible for pre-sales presentations, client project implementations (mostly M&A used virtual data rooms) - assisting sales by interacting with potential clients, handling demonstrations - ensure client satisfaction while maintaining overall responsibility Proactive, consultative client ownership: anticipating client reactions, managing internal and external expectations and crises, training users, preparing for, leading and following up on meetings in person and by phone

- experienced in customer service and expectation management - experienced of maintaining websites and databases - data room preparation, set up and support - shaping of requirements and testing of product enhancements Managing clients´ expectations as well as keeping in regular contact with them on the progress of the project. Keeping up to date with all events by actively engaging with the clients, sales and production. Key impact on client satisfaction and follow-on sales.

- identifying and managing project dependencies and critical path - proactive update management - checking and creation of data room copies Creation of new data rooms, including the upload of the proper formatted data tree structure and the adjustment of the client needed settings. Defining project scope, goals and deliverables that support business goals in collaboration with senior management and colleagues. Technical and advisory service for the clients, in data room management questions

Contained the following: Windows.Forms; exception-handling; data modeling; data structures; data base models; MySQL operators and functions; data base programming with ADO.NET; XML; DOM, SAX and XSL;XML web applications; LINQ requests; LINQ operators; LINQ to SQL; LINQ to XML