Miguel Mollá Moreno

Praktikum, Customer Service Representative & Account Management, AbeBooks Europe GmbH (an Amazon subsidiary)

Düsseldorf, Deutschland

Werdegang

Bis heute 11 Jahre und 8 Monate, seit Nov. 2012
Customer Service Representative & Account Management
AbeBooks Europe GmbH (an Amazon subsidiary)
• Answering customers' inquiries via email through AbeBooks web-based CRM software • Creating video help content for IberLibro.com (AbeBooks Spanish marketplace) • Assisting in Customer Satisfaction measures • Investigate and resolve seller issues related to account management, website functionality, technical or business issues • Supporting Seller Vetting process. Checking seller’s inventory files, creating ticket conversions for the technical department.
3 Monate, Juli 2012 - Sep. 2012
Tourism Administrative Assistant
Ayuntamiento de Oliva (City Council)
5 Monate, Juni 2010 - Okt. 2010
Financial Controller Assistant
Refreso Iberia S.L.U. (Business Unit of Refresco Holding)
- Producing reports of raw materials deviations - Monthly production reports - Sales reports by customer - Daily monitoring of production deviations - Monthly operating costs reports - Contribution to the development of 2011 budget
5 Monate, Okt. 2009 - Feb. 2010
Administrative Assistant
Grupo CSM
- Front desk job - Providing phone service to customers - Receiving customer orders - Custom budgeting for customers - Ordering from suppliers - Tracking customer orders - File maintenance

2 Jahre und 10 Monate, Sep. 2010 - Juni 2013
University of Valencia
- Accounting (accounting analysis, consolidation accounting) - Finance (Financial Theories) - Marketing and Commerce (Market Research, Marketing Strategies) - Strategic Management.
3 Jahre und 6 Monate, Sep. 2006 - Feb. 2010
University of Valencia
This degree gives to the student an overall perspective of the main areas in a business: - Human Resources - Accounting - Business Law - Finance - Marketing and Sales

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