Mike Lubovich

Manage all operations activities and relationship with third-party service and repairs facilities in Europe (Arvato-Bertelsmann Germany, A-novo Spain, Prima Comunicazione Italy, PSM France, Teleservice Turkey). Accountable for BlackBerry’s smartphone service operations for carrier partners and customer expert centres, servicing directly BlackBerry Customers.

Directly responsible for the after sales strategy in the region. Accountable for all after sales activities including relationship with carriers, distributors, enterprise customers and third party service providers. plan and implement after sales services and projects to improve the customer experience increased cost efficiency and customer satisfaction. Generate revenue from after sales activities through development and sales of service offerings.

1. Senior Project Manager – HCL/CapitalStream – October 2010 to March 2011 2. Pre Sales and Professional services consultant – Solver global Ltd - Feb. 2010 to Aug. 2010 3. Business Consultant - Undisclosed - Nov. 2009 to Jan 2010

Oversee the delivery of several of the company's products and services (Mobile IM, IMS core, IP Centrex, PoC, IMSC – Instant messaging service centre, Real-time billing, and unified presence) to a mobile carrier in the Russian federation Coordinate the delivery through a team of project managers and other project related teams to launch a complex and innovative platform at the customer site within the planned budget and commitment.

Responsible for developing and maintaining commercially productive relationships with carriers accounts in Europe. Combine business and commercial drivers with deep technical knowledge. Writing up concise, value-based sales proposals as well as supporting local account managers and pre-sales engineers during the sales process. (SIP, Mobile IM, Mobile e-mail, IMSC – Instant messaging service centre, Presence, IMS)

Managing large scale, complex projects and trials in EMEA, USA and APAC. (hosted and in-network solutions). Delivering IP messaging solutions Mobile-IM, instant SMS, unified presence in Europe (H3G Italy, Telecom Serbia, Optimus Belgium, China Unicom, T-Mobile US and Rogers Canada.

Accountable for the deployment, daily maintnance and the Tier-4 expert support of four separate Instant messaging platforms. Working independently at the Carrier sites in H3G Italy (Rome and Milan) and Reporting directly to the business unit in Israel

Lead all customer service operations and platform deployment in Odigo LTD. Manage the deployment team to provide technical support 24/7 to Odigo’s customers worldwide in English, French, Russian, Portuguese and Spanish

Establish and manage a team of technical support agents providing technical support to both cardholders and merchants on issues related to home banking, electronic commerce – SET standard, private wire Internet security

Economics and Management