Mike Siegenthaler

• Managing relationship with Corporate Clients • Handling face-to-face inquiries from customers • Managing a team of Service Managers • Supporting the organization in developing and maintaining the strategy • Connects to management teams at corporate client Level and act as a catalyst for Service Provision and creates group-wide synergies in aligning such needs among the various clients

• Global responsibility for all IT services Anthos provides • Member of the International Management team • Strategy and Service Management • Managing IT crew (internal and external employees) • Relationship Manager Corporate Clients • Budget responsibility

Senior IT Manager, providing IT-Services for both companies • Responsible for the entire IT operation • Managing IT crew (internal and external employees) • Relationship manager • In charge of VIP-Support and the implementation of special requirements • Infrastructure extension

• Interface between the IT-Department of Credit Suisse and Banking • Contact point for business unit and division management • Escalation unit for processes that are sluggish or behind schedule; act as escalation buffer and rrelieve Executive Board • Periodic customer satisfaction analyses, presentation of results, and proposals for improvements • Consulting and Realization of special IT-solutions for VIP’s

• The emphasis was primarily getting work experience in an English speaking environment • To learn more about international business, the American business and culture and to improve my English

• Managing an IT-department, responsible for special tech¬nical solutions for Credit Suisse Private Banking • Consulting and Realization of special requirements (mostly Microsoft Windows NT, Windows 2000) • Mobile Computing (Remote Access Solutions, Traveling users) • Project Management • Interface Business to IT-Provider Credit Suisse

• Managing an IT-department (12 people) responsible for special tech¬nical solutions for companies within the Credit Suisse Holding • Consulting and Realization of special Local Area Network solutions (Microsoft Windows NT, Novell, OS/2 and WfW) • Mobile Computing (Managers, Remote Access Solutions, Traveling users) • Project Management

• Development of high-tech electronic components in the area of measuring technique and automatic control technology • Proving ground

Master Degree