Minhaj Hasan

As a Solutions Manager, I lead our team of solutions specialists by assisting with sales and effectively managing the flow of traffic on the floor. I also manage my teams performance. I track their numbers and help them exceed their goals. However, should they have a gap in their numbers, I come up with an action plan to close that gap. I develop my team and get them ready for the next steps in their careers. I provide ongoing development, training, and coaching that inspires and motivates my team.

Performance Management: Responsible for driving team to achieve all key performance objectives in the store. Staffing/Employee Relations: Develop, train and coach sales team to produce desired high performance results. Customer Retention: Identify and implement customer retention tools for retail store. Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

As a Solutions Specialist, I use my knowledge of and passion for technology, professionalism, and people skills to create the ultimate in-store experience. That means impacting and improving our customers’ lives by delivering personalized solutions, equipping them with powerful devices, and providing recommendations and product demonstrations. • Proven track record of strong performance • Achieve over 170% of Sales quota while tackling leadership roles and projects.

• Ensures individual sales, revenue, and customer experience targets are met • Provides best-in-class customer service skills and aids customers in completing purchases and resolving issues. • Executes promotions and campaigns designed to increase brand equity and achieve sales objectives • Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of the store

• Generate solar energy customer leads to develop new accounts • Actively coach team to increase sales in an untapped market. • Implement all brand marketing initiatives, measuring effectiveness and recommending strategic improvements.

• Educates trainees on key business priorities as well as interpersonal skills to enhance colleague-to-colleague communication. • Motivate, guide and train employees to maximize their efficiency, their abilities and their well-being. • Excellent oral and written communication skills with the ability to produce written reports to ensure they are clear, concise, thorough, and completed, under strict timelines.