Monica Larios

• Part of the PDMS team of Product & Lifecycle Excellence organization • Support Product Management for Global centralized Requirements Engineering and Test Management on their daily tasks (e.g., drive clarifications with our Stakeholders, support writing Epics and Features) • Plan and support on workshops and regular meetings with our Stakeholders

• Key Account Management & CCL support • Support operations in Europe, Middle East and Africa  • Update numbers and evaluations from tools • Scorecard preparation • SharePoint maintenance • Evaluate CRM data (Customer Relationship Management)

EQ is an Employee Benefits firm based in the Silicon Valley area that specializes in group health insurance & 401K consulting. Provide administrative executive support with a high level of integrity & discretion to sensitive information. Event logistics for SJ Sharks & SJ Barracuda hockey teams, Concerts & other Events at the SAP Center in San Jose, CA. Expense reports, Customer satisfaction service reports, Travel arrangements, Executive Schedule as well as Client & Prospects portfolio management.

Customer Fulfillment, Order Management, Technology Acquisition and Asset Management Services for IBM. Software Acquisition order processing for internal and external customers in the US and Canada within the Software Entitlement Team. Quoting and Renewal of software maintenance US/CAN Software configuration analysis, problem resolution, International weekly conferences for order status reporting and urgent back-ordered escalation cases.

Act as the first point of contact for customer accounts on daily operational issues that may arise from the end-to-end sales process (e.g., quoting, order status, deliveries, invoicing, warranties, returns and financial dispute resolution). Collaborate with others to resolve post-sales issues (e.g. Sales Reps, Supply Chain, Traffic & Logistics, Credit & Collections, Accounts Receivable & Payable, IT, Invoicing and Tax Teams) Customized Sales & Customer Report creation, forecasting and analysis

Travel Expense Reimbursement (US, Canada & Latin America): Assisting employees and former employees on HP’s travel reimbursement process and expense report creation according to company travel policies Account reconciliations, Payment and direct deposit issues in collaboration with the American Express team. Help on the creation of monthly reports and internal financial audits to help confirm policy compliance. Supporting the Accounts Receivable team directing clients to the correct HP collector.

Touristic Business Administration