Monica Roldan

• Processed monthly invoices within tight deadlines and resolved invoice discrepancies • Following up with customers for overdue invoices to ensure cash flow • Worked proactively in activities designed to support the CFO • Organized pre-sales appointments as well as events and travel arrangements for the management team • Structuring customer satisfaction studies for 2017 using the existing Odoo platform.

• Worked closely with the Managing Director in developing the sales strategy, reached new target areas of business and conduct sales calls to prospective customers in the French Swiss region • Developing an optimal clients’ database with proven expertise in targeting Swiss luxury brands such as Cartier, Baume & Mercier, Blancpain, Breguet and Tag Heuer • Budget, planned, coordinated with third parties and executed each event taking responsibility for the creative, technical, and logistical aspects

• Responsible for UK MICE market identifying new corporate accounts with strong emphasis on new business for all seven European properties belonging to the Dolce group • Outstanding negotiation skills towards the objectives of the organization increasing leads and securing new business opportunities to meet annual targets. • Involved in closing the sale and hotel contract • Hosted familiarisation trips and participated in tradeshows, road shows, conventions and promotional events

• Delivered highly prestigious overseas events and meetings for the Marketing and PR departments of Toyota’s Formula One team, being responsible for developing and handling the Japanese VIP programs for management and board members during the worldwide Formula One races • Organized logistics including hotel bookings, airport transfers, gala dinners, site visits, lodging, Paddock Club at the circuit as well as managing the local staff involved in each event

• Managed the reception desk of 27 suites over the winter period delivering a delightful experience to each customer and earning their loyalty, with a personalized service that would ensure guests wish to return to the same hotel • Accommodated special requests and assistance to customers ensuring all their needs and expectations were achieved

• Promoted, sold and arranged the shore excursions offered in the various ports-of-call on board a cruise ship with a capacity of 1.200 passengers • Organized hotel bookings, transfers and sightseeing for independent travellers and also liasing with port and shore agents to ensure a smooth embarkation and disembarkation

• Reported directly to the Director of Sales Europe, creating a client base and generating new business for this Japanese hotel group with 21 members