Montserrat Alonso Rodriguez

Assistentin der Geschäftsführung Erstellung von Schulungsunterlagen und Verwaltung von Kommunikationsbereichen Archivierung des laufenden Schriftverkehrs Bündelung der Aktivitäten in der Akquisition, Auftragsabwicklung und Kontaktpflege Reisemanagement, Organisation von Veranstaltungen und Besprechungen

Provide sales support and achieve increased revenues with new and existing customers. Maintain, strengthen and develop on-going relations with customers. Marketing and Sales strategies development. Customer Management in different countries and coordination between the different company subsidiaries, implanting Best practices. Creating and controlling business identifiers KPIs.

Administrative Assistant, Reception of domestic and international calls, Contact internal and external Customers& Suppliers, Data input, Administer the courier company and mail, Compose general correspondence and reports. Travel bookings,events and meeting organization

Administrative work with the Managing Director of the association: Contacting companies, creating databases, marketing campaign support and administrative tasks.

Management confidential information. Administrative tasks, emails, reports, newsletters, bulletins, made recommendations for improvement of departments. Audits of procedures. Report to and assistance of Director Quality & Flight Safety.

Management of flight attendants from the base (150 persons). Selection of Flight Attendants and Pursers. Recruitment. Staff training, customer training and personal motivation. Audit departments involved in the operation: Catering, On-Board Sales, Ground service and targets for improvement. Administrative tasks and supervisory role.

Instruction and supervision of new crew, initial training and first flights assistance. Supervision and management of flight attendant team for Security Compliance and Customer Service. Staff reports

Management Responsibilities - supervise, coordinate and organize the task of security and services of cabin crew on flights. In charge of making reports of professional improvement.

Worked in a fast paced environment and involved in all aspects of emergency, customer care and service.