Muhammad Jawaid Iqbal

I am an energetic, ambitious person who has developed a mature and responsible approach to the task that I undertake, or situations that I am presented with. I have over 12-year experience in port and shipping, terminal management, freight forwarder, logistics partner, Freight Train operation, and affiliation with clients regarding tariff and rates, queries, port operations, shipment handling issues, and customer relationship, I believe in a commitment to excellence.

Responsible for maintaining a proper record of the customers including the Rates and tariffs, billings, contact information, and other relevant details. Handle customer complaints, provide appropriate solutions and alternative; ensure to provide accurate, valid, and complete information by using the right methods/tools resolution. ensure excellent service standards, respond efficiently Answer client correspondences. Generate sales leads, Identify and assess customers’ needs for their satisfaction.

Managing client relationships to build a reputation for excellent service business Ensure outstanding customer satisfaction by maintaining strong working relationships. Act as point of contact for complaints & escalate issues as appropriate. Develop & update client-related reports. Negotiate and manage agreements through the business contract process. Management reporting weekly/monthly/yearly performance & as per management requirements Schedule regular meetings with customers to ensure they are satisfied.