Munam Khalid
Angestellt, PROCESS AUTOMATION ENGINEER, Afiniti
Lahore, Pakistan
Über mich
As a Continuous Improvement and Automation Specialist, I optimized organizational processes, led digital transformations, and improved service delivery operations. I developed a chatbot solution that enabled self-service capabilities and centralized user requirements. I streamlined client acquisition, resulting in reduced cycle time and errors. I transformed SDLC from Waterfall to Agile Scrum methodology, improving speed, efficiency, and collaboration between teams. I optimized Mirth Connect for reliable lab result delivery. I implemented project management systems, workflows, and document management systems using SharePoint, driving continued service excellence for IT teams. My achievements demonstrate my ability to leverage technology and drive organizational excellence.
Werdegang
Berufserfahrung von Munam Khalid
Bis heute 3 Jahre und 3 Monate, seit Apr. 2021
PROCESS AUTOMATION ENGINEER
Afiniti
Led a 2-person team to develop a chatbot solution for WebEx IM app. Integrated it with Jira to streamline issue escalation & SLAs, and with HRMS to offer self-service capabilities to all employees. Our automation bots eliminated silos, established a centralized escalation point, and drove significant value for both technical and non-technical teams. Now exploring ChatGPT integration with the company's repository and knowledge base to identify new improvement possibilities.
1 Jahr, Apr. 2020 - März 2021
BUSINESS PROCESS IMPROVEMENT SPECIALIST
i2c Inc
Mapped and streamlined client acquisition from prospecting to go-live. Led digital transformation of price book, integrating with Salesforce, SharePoint, and PowerBI via PowerAutomate. Developed role-based forms and screens, reducing cycle time from 6 to 1 month with fewer errors. Enabled error-free contract execution by implementing PDF contract generation with validated data from Sales, Legal, and CEO. Proficient in MS 365 and used MS Visio to create process flows.
3 Jahre und 3 Monate, Jan. 2017 - März 2020
PROCESS SOLUTIONS ARCHITECT
CureMD
Implemented AgilePoint, a low-code dev platform & collaborated with HR to go paperless & enhance hiring-to-onboarding process. Cut cycle time from 30 to 14 days by automating defined scenarios & timelines, integrating data sources, and tracking inefficiencies. Streamlined processes, improved efficiency & reduced costs, contributing to org success.
3 Jahre und 3 Monate, Okt. 2013 - Dez. 2016
PROCESS AND DATA INTEGRATION SPECIALIST
CureMD
Transformed SDLC from Waterfall to Agile Scrum via Azure DevOps, using metrics for performance measurement and retrospective data for improvements. Resulted in increased product speed, reduced cycle time, better quality, collaboration, and productivity. Achievements streamlined dev process, delivering MVPs quickly and ensuring client satisfaction.
Ausbildung von Munam Khalid
2 Jahre und 8 Monate, Jan. 2011 - Aug. 2013
Computer Science and Engineering
University of the Punjab
Studied Computer Science, Statistics as core subjects
Sprachen
Englisch
Fließend
Deutsch
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