Nada El Shami
Angestellt, Senior Delivery Manager - Bridgehead for BMW account, NTT DATA Services Germany GmbH
Frankfurt am Main, Deutschland
Werdegang
Berufserfahrung von Nada El Shami
Bis heute 8 Monate, seit Sep. 2023
Senior Delivery Manager - Bridgehead for BMW account
NTT DATA Services Germany GmbH2 Jahre und 7 Monate, März 2018 - Sep. 2020
IT Systems Engineer R & D Infrastructure
Intel Deutschland GmbHIn the service of Intel Deutschland GmbH
1 Jahr und 2 Monate, Juni 2016 - Juli 2017
Delivery Enablement Lead
DellEMC
- Create technical procedures and ensure processes are being followed - Act as local escalation point - Drive continuous improvement for my products by sharing best technical practices and results - Provide regular reports and work load analysis to the global management - Lead initiatives that address operational issues by researching and evaluating new means to reduce impact and remove barriers to operational effectiveness - Hold skills assessments to upgrade engineers on a quarterly basis
2 Jahre und 1 Monat, Juni 2014 - Juni 2016
Upgrade Engineer
DellEMC
- Execute technical pre-upgrade health checks on EMC Symmetrix, Connectrix (Brocade/Cisco switches) & Centera to ensure customer environment readiness - Upgrade the firmware of these products giving a full vision to the customer at every step of the process - Troubleshoot technical problems encountered during the upgrade process as well as maintaining awareness of code packages and associated issues - Follow correct escalation procedure and provide customers with updates
10 Monate, Sep. 2013 - Juni 2014
Technical Support Engineer
Orange Business Services
1. Dedicated Application Support for a french customer called "Sagemcom" 2. Monitoring the customer's Linux and messaging servers alarms for proactive support
Ausbildung von Nada El Shami
4 Jahre und 11 Monate, Sep. 2008 - Juli 2013
Telecommunications engineering
Ain Shams University
Sprachen
Englisch
Fließend
Französisch
Gut
Arabisch
Muttersprache
Deutsch
Fließend