Najette Khalfallah

• Independent assistance of on-going and new projects to support Field Service and Marketing Team and setting grounds for future projects • Independent planning and structuring of complete project course and ensuring on-time execution of project elements • Supporting CS Marketing department in developing concepts for communication material e.g. brochures, collateral, key visuals for POS

• Assistance in Customer Service Marketing Communications • Analysis and identification of new product and service trends for customer service • Development of a retailer satisfaction survey • Re-design and revision of the external as well as internal appearance of the customer service department

• Development of the massive open-online-course “Competitive Strategy” and it’s sequel • Support of all participants via online panels • Maintenance of social media and networks

• Conduct of market research • Database cleansing and development • Social media monitoring and publishing via various channels • Assistance in client pitches

Marketing, Ecommerce, Innovation and Strategy