Neysa Gill

• International Project Rollout Lead for the implementation of Service Cloud, Field Service Cloud and Community Cloud. • Conduct Workshops to gather additional customer requirements. • Provide Train the trainer (TTT) and end user trainings (EUT). • Prepare local language Salesforce training material. • Continuous Development for Salesforce platform using Agile methodologies. Create Test Cases for UAT and SIT. • Salesforce Administrator: Business Support Tier 2 for international Salesforce users.

• Support Salesforce rollout projects. • Data Modeling • Analytics: Create Salesforce Reports and Dashboards according to customer requirements.

· Support CRM Salesforce.com (SFDC) Migration into Microsoft Dynamics platform by creating User Stories and driving User Acceptance Testing using SCRUM methodologies. · Manage cost reduction projects (time, scope, quality, budget). · Develop quality tools and processes for our first external Audit for the ISO9001 certification for the "Device as a Service" business. • Drive operational excellence by establishing knowledge sharing platforms to ensure ongoing process improvement and business compliance.

· Consulted the Pursuit teams in sales phase to ensure compliance on Delivery Operations processes and capability to deliver the projects. · Accountable that all special processes and workarounds are executable from a Customer Operations point of view and that proper documentation is available. · Provided support and training in all pre-sales topics. · SW tooling and User Acceptance Test (SAP modules). · Salesforce Super User.

• Business analysis and forecasting on market development for ink and toner in EMEA. • Produced management reports and executive presentations for the Supplies Business Units.

• Managed product life cycle from New Product Introduction to End of Life of Large Format Printers and Photo Smart printers, Digital Cameras, and Low End Desk Jet Printers for EMEA. (PLM) • Team lead for cross functional Product Line Business Teams. • Managed and defined product packaging process between division and warehouse. • Ensured product availability according to forecasts, and set up plans to avoid delivery problems. • Led cost reduction projects.

• Technical pre-sales support for Spanish & Italian Value Added Resellers. • Created a database with most frequently asked questions reducing the response time for Q&A by 20%. • Provided sales trainings about servers, workstations, mass storage and networking products. • Provided product and customer related feedback to the HP European Marketing Center in order to improve product and services quality.

• Support internal customers across Europe on IT questions & drive IT Development Plan for SW Engineers.

• Conducted Manufacturability Review Meetings for the introduction of new products. • Developed production routing, bill of materials (BOM), and cost quotes for new part numbers. • Designed numerical control files for NC drill and router machines. • Monitored qualification orders through the manufacturing process, including quality and delivery performance to meet customer schedules.

International Business