Nicolai Ridani

Helping to build the leading open source enterprise CMS based on Django / Python

- Planning and implementation of growth and marketing plans for verticals - Close cooperation with the CMO and COO to validate and further develop ideas - Incorporation of data-driven insights from growth campaigns into product and process optimization - Idea development for new marketing campaigns and rapid implementation with limited resources (smoke tests) - Involvement in strategic development of the corporate strategy and market and brand positioning

in addition: - Concept development and consulting for the new global community - Integration of the German customer community into a global community concept - Planning and implementation of the content strategy

in addition: - Responsible for the transition of the e-commerce platform to the AWS Cloud - Responsible for the introduction of a new CRM strategy

- Team lead for Community Management & Customer Service - Responsible for Social Media channels and Online Marketing activities (Social Ads) - Administration and Optimization of SaaS B2B payment platform - Planning and implementation of the customer community in terms of design, structure and content (approx. 30k community members) - Planning and creation of content strategy • Planning and execution of several offline community events (User conferences) • Execution of customer trainings and workshops

- Sales responsibility for a B2C SaaS software solution (7-digit yearly revenue) - Administration of the customer billing platform - Inbound Sales for B2B customers

- Customer Support - Social Media Management

- Operational support for international survey projects - Participation in the technical implementation of the projects - Support in quality assurance - Evaluation of the survey results with SPSS or EFS Reporting

- Planning, creation and implementation of panel surveys on current topics for the production of articles for a major daily newspaper - Support of the Professional Service Team in questionnaire creation, data analysis and report generation

Technical support, data processing and data administration.

Political Science, Middle Eastern Studies, Arabic

Soziologie, Volkswirtschaftslehre, Politikwissenschaft, Wirtschafts- und Sozialpsychologie