Nicolas Martin

Responsibilities: • Workflow configuration • CRM screen configuration and form modification • End User and CRM Administration Training • Provide pre-sales and business analyst support for determining estimateion of work effort for development team • Fit/ Gap Analysis • Business process requirements • Data Integration requirement analysis • Write requirements and process review documents • Create scope documents and technical and functional design documents

To identify the needs of a customer and provide an opportunity for those needs to be met through the purchase of product •Working closely with the customers throughout the sales process and ensuring that the delivery of the product is made on time. •Act as a bridge between the operations team and the client and provide suitable solutions matching the needs of the client. •Scheduling conference calls and meetings with the project management team and the client for effective selling of products.