Nikolay Nasupkin

Successfully meet technical and non-technical customer requests providing consulting, analysis, integration, doing cross-team coordination. - Received excellent feedback for creating and delivering presentations - Increased the number of solved requests. Got top-rated survey results from the customers: Mobiltel, Bouygues Telecom, Tellabs, TDC, ZTE Germany etc. - Resolved several customer crises reporting both to customer, local management at different levels, coordinating support and delivery teams

Deal with technical requests, following Service Level Agreement providing analysis for Assurance products for the global customers - Developed independence, self-motivation and stress resistance being the only global team member based in CEE and making 24x7 shifts with the direct management in France - Earned outstanding evaluation for taking responsibility of dedicated customer engineer in Mobinil (Egypt) project. Nominated to take the role of dedicated customer engineer in Astelit project (Ukraine)

Teaching students, delivering seminars, lectures, laboratory works - Created from scratch, introduced to faculty and delivered the course "CALS technologies" (Computer-Aided Lifecycle Support) - Twice was elected as a member of the committee at the university bachelor degree examination - Learned and delivered course "Control System Theory"

Handling technical cases from the customers in EMEA region for HP TeMIP product. - Got the best rating in the team for significant contribution to the knowledge base

Performing system administration tasks for local departments - Created LAN (local network) for local accounts department - Successfully designed and created Hi-Tech lecture hall infrastructure, planned procurement activities - Got good feedback for end-user technical support

English, German