Olivia Voils

Solution Manager - KCS at Acrolinx | Supporting the use of Acrolinx to help KCS practitioners achieve their goals.

Plan, manage and execute product development by team of 25; balance strategic and tactical product requirements; manage entire production process and define responsibilities; ensure timely delivery to tight schedule; monitor and improve process efficiency; define specifications and acceptance criteria; coordinate across company divisions; manage external sub-contracted development projects; resolve escalated customer support issues. Ensure quality assurance and documentation of product by release.

Coordinated and executed customization projects; responsible for customer delivery schedule in professional services team. Monitored project effort and team schedules to ensure resource capacity. Managed deployment projects at multinational companies; created and conducted conceptual and software trainings; developed and presented product demos (video, audio, text); support and project management for existing customers and onboarding new customers.

Defined customer requirements; planned and executed deployment projects; developed and delivered training; supported pre-sales consultancy and conducted product demonstrations. Liaised with development teams to resolved issues. Organized international and regional customer conferences; introduced knowledge transfer and process improvements for cross-functional teams; optimized internal communication and delivery processes.

Developed and maintained linguistic components (spelling, grammar, terminology, style) for English and German authoring tools; provided technical support for customer and prospect pilot projects. Conducted QA on standard and customized software; initiated and compiled best practices as a standard product offering.

German to English translation and copy-editing for various sectors: finance, law, politics, environment, construction, business, and information technology.

Co-authored policy brief; organized international workshops; copyedited papers from an expert workshop.

Fielded high-end customer phone inquiries from German-speaking and European clientele to support B2B Internet-based software services; created and implemented Customer Care communications standards for cross-shift team training.

Webster University International Business Internship Exchange

The Robert Bosch Foundation Fellowship Program is a distinguished transatlantic initiative that offers young Americans a comprehensive professional development program with cultural and political seminars in Germany and Europe.

Focus: Post-WWII transatlantic politics; EU politics and policy making, societal modernization, civil society, European expansion.

Academic Dean's List, Leadership Scholarship, Tennis Team member