Pedro Abuin Parga

- Align with Market Unit Presales leads to ensure optimal levels of communication, demo awareness, feedback and collaboration. - Collaborate in a virtual team environment in order to leverage onshore and offshore resources in all work streams. - Support EMEA Solutions & Presales through joint demo planning and development. - Work with the field to translate business and marketing goals into the best software demo solutions for the business.

- Architect the service plans to the customers needs and head the delivery of SAP Active Global Support services. - Assess in the customers SAP projects as a supervisor from SAPs point of view, thus proactively safeguarding implementations, operations, and upgrades. - Responsible of creating and maintaining a trustful and cooperative relationship between the customer and SAP Support on project level.

- Teamlead in customer on-site technical assessment Services from SAP Active Global Support . Services delivered across EMEA and US. - Technical knowledge in different SAP Products: SAP CRM, Netweaver, mySAP ERP, BI and SRM, different Operating Systems and Database products. - Service Owner of the SAP EarlyWatch Program. - Service Developer in different SAP Active Global Support products and Performance analysis specialist.