ROSA SFERLAZZO

•Devise and price all-inclusive tours and holidays. •Plan which countries, resorts and hotels to use. •Check on facilities and amenities in different resorts and countries. •Visit hotels, inspect rooms and negotiate rates. •Set prices, taking competitors’ prices into account. •Sell seats with different carriers.

•Dealing with reservations for brochure tours as well as designing and costing tailor-made itineraries for independent travel .Providing destination advice to clients upon request to help them with their reservation. •Handling all incoming and outgoing phone calls and e-mail. •Checking all details are entered in the company web site and in the database correctly. •Sending booking confirmations to customers and deal with any customer queries if they arise. •Negotiating special rates

Dealing with the public on a day to day basis, ensuring high standards of customer care, courtesy and service.  Responsible for preparation, cleanliness and presentation of public area.  Till work and cash handling.

Stocking, replenishing and cleaning sales areas; assisting with product selection; processing payments of various kinds.  Dealing with customer complaints.  Monitoring and updating sales display areas.

Scanning customer contracts and inputting the correct information on spreadsheets. Working knowledge of Microsoft products. Attention to detail and accurate with work. Responsible for going through clients files, organizing them and arranging from sheets.

Dealing with passenger enquiries about flight departures and arrivals.  Allocating seat numbers, issuing boarding passes and luggage labels.  Weighing baggage and taking any excess charges  Make announcements over the public address system to advise passengers on when to board or to call standby parties to the ticket counter.  Check-in and board customers at flight gates.