Reza Peyghami

Advice, Design, Install, Configure and Maintenance IT and ICT Systems and Services (MIS, Microsoft Services, WAN/LAN Network, Virtualization, Storage, Backup) for clients (Industrial, Commercial)

Install, Configure and Maintenance IT and Network Systems and Devices including Server/Client Hardware/Software/Network/Infrastructure/Websites/App.

Provide, manage and support organization IT, IS and ICT services and requirements Define the principles that guide technology decisions for company, develop and implement policies and standards related to technology architecture and information & communication requirements Ensure appropriate OLAs/SLAs in place to support any new services and analyze and review actual service performance against SLAs and OLAs Plan, manage and implement more than 50 IT and Network Projects (Medium/Large-scale)

Formulate strategies and plans for short-term and long-term technology architecture that supporting company’s business needs Coordinate technical planning for corporate large-scale systems initiatives, work closely with CEO, business units, functional area managers and IT team to define the goals, objectives and plans that direct systems design, implementation and support activities Plan, manage and implement more than 50 IT and Network Projects (Medium/Large-scale)

Service Desk 2nd/3rd line technical support management Produce the service manuals and documents, mentor, train and deliver the guidance and problem solving solutions to the filed technicians Company's products first time hardware/software/network installation, test & pilot management Company's products quality analysis and finding sustainable solutions to solve the problems using ITIL Change Management

Plan, design and implement enterprise solutions involving VMware and Microsoft Technologies Design and Implement Microsoft Active Directory, Microsoft Exchange, SCCM, SMS, WSUS, AV, … Setting up Data Centers and Server Rooms and configuring new core servers Diagnosing & resolving hardware, software & end users problems Installation and support of telecommunication equipment Troubleshooting PC’s, laptops and mobile devices

Customer Relationship Management (CRM) on E-Commerce

Hardware Dongle Design