Dr. Robert Heil
Bis 2020, Fachbereichsleitung Stab Operations, Allianz Deutschland AG
München, Deutschland
Werdegang
Berufserfahrung von Robert Heil
Bis heute 3 Jahre und 7 Monate, seit Okt. 2020
Bereichsleitung Policy Management und Underwriting Kraft Privat
Allianz Deutschland AGRunning and optimizing policy management and underwriting operations for Allianz' retail motor business. Leading 500+ employees.
Leading Operations controlling and analytics, SLA negotiation, FTE planning and efficiency programs, quality management, customer-focus programs and Operations BCM (also during CoViD-19 crisis). Direct report to COO, leading 60+ employees.
Providing insights and consulting top management on operational performance in all lines of business. Responsible for an adequate Operations FTE planning – both from a customer and cost perspective. Leading ~30 employees.
Health insurance-focused transformation program focusing on customer orientation, process complexity reduction and artificial intelligence-based business automation. Lead to a significant Net Promoter Score increase.
Senior engagement manager with domestic and international experience (e.g., Saudi Arabia, Abu Dhabi, UK), leading multiple teams. Provided the leadership, problem solving capabilities and knowledge to enable all management levels of client organizations to successfully drive growth and profitability. Negotiated, planned, and steered consulting engagements.
Anwendungsentwicklung
SAP
User interface design and software development for mySAP SCM.
Operations Management
Procter & Gamble
Six sigma-based production process optimization.
Qualitätsmanagement
Daimler AG
Quality management strategy in the spare parts business.
Ausbildung von Robert Heil
2 Jahre und 2 Monate, Nov. 2005 - Dez. 2007
Betriebswirtschaft/Operations Research
TU München
4 Monate, Okt. 2002 - Jan. 2003
Versicherungsmathematik
University of Missouri
5 Jahre und 11 Monate, Okt. 1997 - Aug. 2003
Wirtschaftsingenieurwesen
Universität Karlsruhe (TH)
Sprachen
Deutsch
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Englisch
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