Roberto Gallardo
Bis 2012, IT Trainer, F. Hoffman La Roche AG
Mexico City, Mexiko
Werdegang
Berufserfahrung von Roberto Gallardo
Bis heute 8 Jahre und 2 Monate, seit Apr. 2016
Language Teacher
self-employed person
Spanish and English teaching, both, as a second language
2 Jahre und 5 Monate, Feb. 2013 - Juni 2015
IT Support Technician
Soporte en Sistemas
• Troubleshooting incidents and execution of service requests • Videoconference setting and service for our clients with Polycom devices • Installation and maintenance of hardware & software (Windows 8, OS X) • Anti-virus maintenance and Windows 8 update • Creation of user manuals
2 Monate, Nov. 2012 - Dez. 2012
IT Trainer
Centro Gallego de Mexico
-CCNA (CIsco Networking) basic course given
1 Jahr und 5 Monate, Okt. 2010 - Feb. 2012
IT Trainer
F. Hoffman La Roche AG
• Training of helpdesk (HP Service Manager ticket system, HP applications) Videoconference setting and monitoring • iPhone (iOS 5) and iPad training • Windows 7 and Office 2010 Training (Technicians and end-user) • Customer Satisfaction from 65% to 92% (second-best world top) in 6 months • First Call Resolution rose in three months from 53.7% to 70% • Creation of user’s guide (iPhone 4s)
3 Jahre und 4 Monate, Juli 2007 - Okt. 2010
Founder and Teacher
Business & Culture Institute
• Design and co-creation of the school for English • Development of an English phonetic system • Composing of the manual: "Aeronautical English Project" (English for pilots)
2 Jahre und 1 Monat, Jan. 2004 - Jan. 2006
Senior Analyst
Teletech
• Helpdesk for Internet support on the phone in English • Visual Basic programming • Macro developing for the reduction of the time: e.g.: 3 hours to 10 minutes
6 Monate, Mai 2005 - Okt. 2005
Technical Support Engineer
Dell
• Installation and maintenance of hardware & software • 1st level support by telephone in English using Remedy ticket system
1 Jahr, Jan. 2002 - Dez. 2002
Technical Support Engineer
PEMEX
• Analyzing and resolving tickets through Remedy software. • Onsite support, hardware & software, CISCO switches and structured wiring • Troubleshooting TCP/IP, DNS, DHCP, LAN, WAN, Office, Windows XP • Outlook and Exchange mail configuration • Creation of users’ accounts
Ausbildung von Roberto Gallardo
4 Jahre, Jan. 1999 - Dez. 2002
Communication sciences
Universidad Tecnológica de México
-Networking -C++ Programming
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Gut
Italienisch
Gut
Französisch
Grundlagen