Samuel Mozley
Bis 2014, First Line Support Technician, Systems for Dentists
Gateshead, Vereinigtes Königreich
Werdegang
Berufserfahrung von Samuel Mozley
Bis heute 9 Jahre und 6 Monate, seit Nov. 2014
1st and 2nd Line Support
Systems for Dentists
- Taken on the role of single escalation point for all support staff whilst still providing 1st line support - Network support to clients & internal staff - Working with new clients to determine networking & hardware Infrastructure requirements - Responsible for organising and ordering hardware from 3rd party suppliers - A few team leading responsibilities including: Supporting the recruitment process, training and development of new staff as well as delegating and prioritizing work between the team
2 Jahre und 1 Monat, Nov. 2012 - Nov. 2014
First Line Support Technician
Systems for Dentists
- Diagnosing Networking issues - Troubleshooting Desktop/Server faults - Responsibility for the logging and resolution of calls and escalating where necessary - Installed, repaired and upgraded Desktop/Servers for new and existing clients - Installed and maintained internal and remote backups - Created and uploaded support documentation to the company’s website. - Took on the Sales team responsibilities during an interim period and brought in significant revenue
Ausbildung von Samuel Mozley
1 Jahr und 10 Monate, Okt. 2016 - Juli 2018
Open University (distance learning)
• CCNA Security (incl. Qualification) • CCNP – Routing and Switching (incl. Qualification) • Personal Research Project
10 Monate, Okt. 2015 - Juli 2016
Open University
• CCNA Routing & Switching (incl. Qualification) • Communication & Information Technology
Sprachen
Englisch
Muttersprache