Sascha Horn
Angestellt, CS Capacity Planner Outsourcing, Amazon
Berlin, Deutschland
Werdegang
Berufserfahrung von Sascha Horn
Capacity Planning Lead of CS Global Outsourcing for European Business Professional and disciplinary leadership of the EU global outsourcing capacity planning team Strategic planning Contact forecasting Outsource relationship Driving financial and operational performance Driving continues efficiency improvements
Europe CS Outsourcing long- and short-term forecasting Analytics and reporting of long- to medium- to short-term strategies for optimized financial and operational performance
Professional and disciplinary leadership of the DE Workflow Team Short Term Forecasting (DE Network - internal and vendor Sites) Service Level Management DE Network Process Management / Optimization Analysis and Creation of Network Workflow based reporting’s
Short Term Forecasting (DE Network - internal and vendor Sites) Service Level Management DE Network Routing and Allocation Calculation and Management Process Management / Optimization Analysis and Creation of Network Workflow based reporting’s
CSA – Training – Vacation – NPT scheduling Real Time- Monitoring and Management Routing and Allocation Management Analysis and Creation of Local Workflow based reporting’s
8 Jahre, Okt. 2003 - Sep. 2011
Workforce Management Supervisor
CCC Competence Call Center
Workforce Management Supervisor for locations in Berlin (2x) / Leipzig / Bratislava Professional and disciplinary leadership of the WFM team Coordination of forecasting processes, personnel planning, vacation planning as well as planning trainings and rooms Creation of WFM-based reporting and analysis as well as coordination and report Planning, implementation, control and presentation of individual projects with regard to process changes and implementation of new technical renewals
Sprachen
Deutsch
Muttersprache
Englisch
Fließend