Sergio Almeida
Angestellt, Support & Maintenance for diverse government projects, Thales Prague
Prague, Tschechische Republik
Über mich
My best and worst skill is to know a bit of everything. Therefore the best solution is to read the manual or help section, if is not a defect, it will be fixed. Simple
Werdegang
Berufserfahrung von Sergio Almeida
Bis heute 6 Jahre und 9 Monate, seit Sep. 2017
Support & Maintenance for diverse government projects
Thales Prague
Support and maintenance on Government document issuance and country signer certificates, amongst similar roles. Use of several platforms and proprietary software
Bis heute 8 Jahre und 11 Monate, seit Juli 2015
2nd level Support (HP SiteScope)
Tek Experts
Bis heute 9 Jahre und 7 Monate, seit Nov. 2014
HP SiteScope support engineer/consultant.
Tek Experts
Perform installation, configuration, troubleshoot, validation, enhancement and application issues. As this application is capable to integrate with several platforms such as Oracle, Citrix, IBM Websphere, Siebel, Unix servers, other HP products, and also with scripting (regular expressions), it increase my knowledge in how to configure and work with these platforms. Remotely connect to users environment mainly via WebEx not only to solve but also to educate clients about proper functioning of SiteScope.
11 Monate, Juni 2013 - Apr. 2014
OLO technician / Carrier Relationship Support Technician
Interoute
Liaise with our clients local tail suppliers (Other License Operators) and build strong relationships in English, Spanish, Portuguese and French language, basic Italian until new starter arrives. Raise tickets with international telecom suppliers and restore/test lines with their available tools (such as British Telecom, France Telecom, Telecom Italia, Tata Communications, TDC, Colt, Sprintlink, DU , Level 3 and several telecom providers worldwide, mainly using their portal ) and
1 Jahr und 11 Monate, Juni 2011 - Apr. 2013
CSR Portuguese, French, Spanish and English languages (Brno, Czech Republic)
IBM Global Business Services
Maintain relations with Portuguese, French, Spanish and English languages worldwide level. Solved several problems on the first contact, keep high quality standards, increase trust and satisfaction to end users, avoided escalations to other teams. McCain focal point. Ensure to have my team to have all resources and answers (expanded to other teams due to my fast and efficient learning skills), coordinated incidents, solved second level issues from any team.
Ausbildung von Sergio Almeida
14 Jahre und 10 Monate, Sep. 1997 - Juni 2012
Engineering
Instituto Politécnico de Lisboa
Electronic and Telecommunications System Engineering (unfinished), Engineering Systems of Telecomunication and Electronics
3 Jahre und 10 Monate, Sep. 1993 - Juni 1997
Secondary School
Escola Secundária R. Bordalo Pinheiro
Basic electric, electronics and digital systems Activities and Societies: Electric and Electronic projects
Sprachen
Portugiesisch
Muttersprache
Englisch
Muttersprache
Spanisch
Fließend
Französisch
Fließend
Italienisch
Gut
Deutsch
Grundlagen