Serhat Ada

- Management of geo-distributed IT Apps and IT Ops teams - Delivering IT transformation with seamless integration and on-demand delivery cycles - Creating a trust culture and re-branding IT as an enabler and champion for change - Design and implementation of roadmap to be GDPR EU compliant by multiple layers/projects - Assurance of delivery of all IT services to customers/business with high quality SLAs - Ensuring continuous improvement cycle at all times with CobIT good practices to deliver value

- 2 team leads and 12 specialists in IT 2nd level support, operations and procurement teams supervised, services in 23 countries - Responsible for ~2.5M USD annual budget - On average 93% annual user satisfaction for the support services provided of 10k incidents and requests - Undertaking end-to-end IT implementations for 40 new store opening projects in 15 countries in 2014, with confirmed 116k USD saving. - 340k USD annual saving delivered - 30% decrease in # of tickets with effective problem mgmt