Serze Volf

Angestellt, looking for new HARD job, Services

Moscow, Russische Föderation

Fähigkeiten und Kenntnisse

Customer Service
Customer Support
Customer Relationship Management
ITIL
ITIL Service Manager
ITIL-Projekterfahrung
ITIL V3 Service Operation
ITIL V3
Team Management
Head of Department
Business process management
Process management
Process Engineering
Processes
BPMN
BPM
Projektmanagement
Project management
Projekt
Project
IT-Consulting
IT Security
Rock
Business Development
IT Service Management
ITSM
Management
Change Management
ISO
ISO 9000
ISO 27001
CRM
ERP
CObIT
Finance
Audit
KPI
SLA
SLA Management
Incident Management
Knowledge management
IT Know How
Knowledge Transfer
Technical Knowledge
Identity and Access Management
Support
Technical Support
IT Support
Operations Manager
Operations management
Operations Research
Business Intelligence
Business
Solver
problem solving skills
Problem Solving
Chance
Information technology

Werdegang

Berufserfahrung von Serze Volf

  • Bis heute 7 Jahre und 3 Monate, seit Feb. 2017

    Head of IT Operations

    Itella

    -Tier2/3/4 mngt -Build (dev,wright,prod,manage) some ITIL process (Inc,Prb, Chg, Ev & Acs) -Management Service Operation -IT assets, configuration mngt, services and business application support -CSI -Own knowledge framework Main processes: all specter Business strategies through ITsolutions. Coordination & leadership CIS team, plan, training and growing. Realization of business goal through IT initiatives.KPI,SLA,OLA

  • Bis heute

    looking for new HARD job

    Services

  • 2 Jahre und 3 Monate, März 2014 - Mai 2016

    Senior Manager Information Security

    NGHM

    SIEM,Audit,AV,IPS,IDS,BI/SI,CCM,RVM,LM Rebuild system by standards, regulators, owners wishes. Alignment of organizational and administrative documentation. 24*7monitoring with autoresponse(Unauthorized access(NAC,IDS),Op-time,events,processes,leaks(DLP),Surveillance(distributed). Implementation and support of unified access control system. Keeping company secrets regime of agreements on co-operation with partners. Encryption(mail, storage, streams). Administration of firewalls, VPN-tunnels.

  • 3 Jahre und 7 Monate, März 2010 - Sep. 2013

    Senior IT manager

    RosRybolovstvo (Gov.)

    - Federal distributed network; - development, support, completion of EDS. In 2012, transferred to the IT security department. Within the framework of specialist information security protection systems against intrusions, unauthorized access, protection of personal data, gov. and commercial secrets. Goverment archives.

  • 2 Jahre und 4 Monate, Nov. 2007 - Feb. 2010

    IT Manager

    SET-holding

    - Regionally distributed network (including with subtenants); - PBX Nortel (administration, support, billing); - Networks, some servers, about 70 desktops; Design and develop your own management software; Organization of seminars, training of employees; Department`s budget & documents; Development and implementation of distributed network resources (redundancy, reports, updating databases, CRM, CRP).

  • 7 Monate, Mai 2006 - Nov. 2006

    IT Project Manager

    Agro Holding

    - Development of the IT structure of the company "from 0"; - work with own IT staff (some people in submission); - development and creation of some closed resources; - management in the creation and development of a some corporate intrAnet - sites; - "raising'' CRM, organization of support systems.

  • 1 Jahr und 10 Monate, Juli 2004 - Apr. 2006

    IT Specialist

    Federal Passenger Company (RZD)

    Tests for compatibility with the software; working with non-standard hardware; creation and support of protected wireless networks (different standards); 80-90 desctops, 10-12 printers and MFPs; client-server equipment (both proprietary and standard); creation and administration of servers based on Windows 2000, 2003 (including migration); support for BSD(simple administration, First-line); introduction of terminal technology (thick and thin clients); organization, training of employees

Ausbildung von Serze Volf

  • 4 Jahre und 10 Monate, Sep. 1998 - Juni 2003

    IT-Engineering

    MTUCI

Sprachen

  • Englisch

    Grundlagen

  • Russisch

    Muttersprache

Interessen

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