Stephan Clemens

Berufserfahrung von Stephan Clemens

• Bis heute 1 Jahr und 5 Monate, seit 2023

  Head of Digital Customer Experience and Automation

  GuideCom AG

  Strategically enhancing backend processes and digitalising customer interactions across our value chain. My leadership extends to commanding a comprehensive suite of applications in marketing, sales, consulting, and customer service, ensuring seamless integration and efficiency. Spearheading the company's ambitious AI initiative by utilising advanced multimodal models (Azure OpenAI and AWS Bedrock), aiming to revolutionise our HR and Banking services with innovative, tech-driven solutions.

• 2020 - 2023

  Assoc. Director - Intelligent Automation

  Deloitte Australia

  Strategic engagement lead and team manager to assess, setup and operationalise the Intelligent Automation journey for some of Deloitte’s largest clients in telecommunication, logistics, higher education and healthcare sector. Manage, develop and run Deloitte’s automation unit for the Brisbane practise. Nationally, responsible for the progression of the firm’s offerings around process mining, process automation and intelligent operations.

• 1 Jahr und 6 Monate, Aug. 2018 - 2020

  Enterprise Process Improvement & Automation Operations Manager

  Queensland University of Technology

  Responsible for operational delivery of enterprise wide process improvement and automation initiatives. Lead team of process analysts, engineers and testers and we provided benefits of over $6M to QUT within the last 3 years. Core improvement domains: HR, Finance, Student Administration. Technology stack: Appian (BPMS), BluePrism (RPA), Dell Boomi (Integration), Cucumber/Jenkins (Auto-Testing). Also, established the Business Process Competence Centre and led the development of QUT's process architecture.