Susanne Luley
Angestellt, Team Manager Quality, Risk areas, American Express Spain
Madrid, Spanien
Werdegang
Berufserfahrung von Susanne Luley
Bis heute
Team Manager Quality, Risk areas
American Express Spain
Leading international team of analysts monitoring European Risk areas. Close colaboration with Risk management. Identification of quality and compliance gaps, recommending changes, driving improvement. Ongoing analysis of external customer survey data and risk parametres in order to drive results.
2005 - 2008
Team Manager Quality, Customer Service, Disputes, Risk, Merchant
American Express Spain
Leading international team of analysts monitoring Risk, Customer Service, Merchant and Disputes areas. Identification of quality and compliance gaps, recommending changes, driving improvement. Ongoing analysis of external customer survey data in order to drive Customer Satisfaction.
Ausbildung von Susanne Luley
1998 - 1999
Spanish Literature and Language
University of Granada, Spain
1995 - 1996
English Literatur and Language, Translation
University of Glasgow, Scotland
1994 - 2000
English and Hispanic Literature and Language
Ruprecht-Karls-Universität Heidelberg, Germany
Sprachen
Spanisch
Fließend
Deutsch
Muttersprache
Englisch
Fließend