Dr. Thomas Knöll
Angestellt, Senior Service Delivery Manager, HCL Technologies Germany
Leipzig, Deutschland
Werdegang
Berufserfahrung von Thomas Knöll
Bis heute 3 Jahre und 1 Monat, seit Apr. 2021
Senior Service Delivery Manager
HCL Technologies GermanyBis heute 7 Jahre und 10 Monate, seit Juli 2016
Head of Delivery
H&D IT Solutions GmbH
- Lead the project delivery unit - Management of the related business processes with responsibility for the delivery output - Cooperation with finance, controlling and risk management - Business development, Pre-sales, Sales and After-sales - Quality management - Innovation
6 Monate, Jan. 2016 - Juni 2016
Sabbatical to relocate from South Africa and re-establish in Germany
Private
• Responsible for delivery of the SI service portfolio for Atos South to South African and Sub-Sahara African customers including minor managed services • Restructuring and strategic orientation of the SI service line in alignment with Atos global delivery models • Ensure up selling, profitability and customer satisfaction (strategic level) • Customer relationship management • Exco member Atos South Africa
Responsible for the outsourcing contract with one of the German Mobile Network Providers Manage contract over all service lines to deliver all contractual agreed services Account up selling, profitability and customer satisfaction (tactical level) Customer relationship management
4 Jahre, Jan. 2007 - Dez. 2010
Director Projects and System Integration E-Plus
Atos Origin
P&L Responsibility Projects & System Integration Services Telecom Management of Staff Providing Services to Telecom Industries
1 Jahr und 7 Monate, Juni 2005 - Dez. 2006
Program and Release Manger E-Plus
Atos Origin
Responsibility for all projects within the SI Program for one of the German Mobile Network Provider Customer face for the SI projects Customer Management Revenue and Cost control
1 Jahr und 2 Monate, Apr. 2004 - Mai 2005
Manger Service Line Energy Nordic
Atos Origin AB
Lead of the Nordics Energy Operations in Sweden and Norway Providing Services for Energy Billing Systems to 75% of the Norwegian and 20% of the Swedish Energy Market P&L and line management
1 Jahr und 3 Monate, Jan. 2003 - März 2004
Head Operations East Europe
Schlumberger Sema
Business responsibility for all deliveries to Eastern Europe customers Lead of Competence Centers in Poland (Billing) and Hungary (Messaging) Project Delivery and Operations Eastern Europe; P&L and line management responsibility for the regional operations Delivering Billing System migration to Azerbaijan Implementation of Gas Management System in Hungary
2 Jahre und 4 Monate, Sep. 2000 - Dez. 2002
Director Support Services
SEMA
First and second line support for more than 70 telecommunication customers Database and configuration management support Strategically planning, budget and line management Roll out of new Configuration Management System world wide
11 Monate, Okt. 1999 - Aug. 2000
Manager Customer Service and Engineering Milan
LHS
Ausbildung von Thomas Knöll
Chemistry
Friedrich Schiller Universität Jena
Theoretical Chemistry
Sprachen
Deutsch
Muttersprache
Englisch
Fließend