• GİRİŞ
• Thorsten Lüdtke

Kişisel Bilgilerim

• Sunuyorum

  expert knowledge/ proven experience (many years of live experience and not only theory bla bla) in ITSM/ITIL (certified): Service Strategy (Financial Management), Service Design (Service Level Management, IT Service Continuity Management, Capacity Management), Service Transition (Change Management, Service Validation and Testing, Evaluation), Service Operation (Service Desk, IT Operations Management, Incident Management, Problem Management), 24/7- IT Operations (in-house data center with about 300 hardware nodes + 300 TB storage, Monitoring, SPoC, Infrastructure), Customer Support (B2B, B2B2C and B2C), E-Mail Response Management, Vendor-Management, huge knowledge in mobile entertainment, People management (proven experience) techniques (management by motivation, time & priority management etc.), managerial experience (responsible for managing a team of 20 employees), be a team player, love my job, love my life

• İlgi Alanlarım

  domain commerce, social networking, any sport activities e.g. soccer and surfing, Australia, The Cyclades, iPhone

• Organizasyonlar

  itSMF, ITILPeople.com, itilcommunity.com

• Gruplar

  

• İşyerindeki statü

  Yönetici

Eğitim Bilgilerim

• Diller

  Almanca (Ana dili), İngilizce (Akıcı), Fransızca (Temel bilgiler)