Veronica Vanossi

Customer support for Russian and other East European Countries through the collection process; provide a high quality service, dealing timely with customers queries; build strong relationships with other relevant departments to help solve problem arrears cases; managing a large portfolio of accounts; meet targets.

Customer support for Enterprises through the collection process; provide a high quality service, dealing timely with customers queries; solve problem arrears cases and ensure on-time deliveries; support services to enable the efficient operation of the collection services, including issuing copy invoices, dispatching direct debit mandates and enriching the customer data; meet targets.

Editing of monthly newsletter, research and translation of topical news regarding Italian-Russian relationships.

Development of commercial relations between Russia and Italy; responsible for marketing communication, quality of online content of the official website and editing of newsletter, relationship with Members (more than 370, both Italian and Russian) customer support; coordination of commercial incoming and outgoing missions; organization of conferences, workshops, round tables; participation in international fairs; translation and interpreting services.

Translation and Editing from Russian into Italian of Anna Politkovskaya’s book published by Carlo Spera Editore with the title “Cecenia: la Guerra degli altri”

Institutional communication, promotion of partnerships to improve relations between Russia and Italy; organization of cultural events; translation and interpreting; lesson of Italian language and tutoring during the CILS exam (Certification of the knowledge of Italian language for foreigners).

Internship in Dushanbe (Tagikistan) at the NGO League of Women-Lawyers of Tajikistan, with the support of local operatives offices of Save the Children and UNICEF. Main duties: Monitoring of the projects developed in the cities of Dushanbe and Kurgan-Tyube from local NGOs, towards the support of disabled children, school reintegration of working children and the opening and maintenance of recreation centres for children.

Russian and Spanish languages applied to specific purposes, Cultures of Russian and Spanish speaking countries, Political Economy, Sociology and International law.

Main subjects: Russian and Spanish languages applied to specific purposes, Cultures of the Russian and Spanish speaking countries, European Law, Cultural Anthropology, Linguistics and literatures.