Vikash Kumar
Bis 2020, Sr. Associate Technical Support, Tech Mahindra
Berlin, Deutschland
Werdegang
Berufserfahrung von Vikash Kumar
2 Jahre, Okt. 2018 - Sep. 2020
Sr. Associate Technical Support
Tech Mahindra
Client – AT&T Responsibilities • Provide technical support to AT&T clients (COE segment) all over the world if they face any outage on-site or outages affecting multiple sites. • Address the issues reported by clients using ticketing system by using AT&T designated tools. • Facilitating AT&T and third-party vendor technician dispatch as and when required. • Assisting peers in their job.
4 Jahre und 5 Monate, Juni 2014 - Okt. 2018
Associate Technical Support
OYO Tech Solutions Pvt. Ltd.
Technical support to US based customers for problem resolution of Kindle devices (all versions). • Up-selling of technical support services to existing as well as new customers. • Issue resolution of technical problems on PCs, Printers, Routers and e-devices. • Mentoring/coaching support to colleagues and new hires. • Lead retention programs for existing customers. • Quality control through spot checks and regular audits.
3 Jahre und 5 Monate, Feb. 2011 - Juni 2014
Embedded Trainer
Institute of Computer Tally Organization
Ausbildung von Vikash Kumar
Bis heute 3 Jahre und 4 Monate, seit März 2021
Corporate Management
University of Europe for Applied Sciences (Campus Berlin)
4 Jahre und 7 Monate, Juni 2006 - Dez. 2010
Electronics and Communication Engineering
Punjab Technical University
Sprachen
Englisch
Fließend