Vinai Nair

• Lead BA for project implementation & Project Manager for maintenance for Fortis Direct (Ditzo) Netherlands • Domain Consultant for National Insurance Co Ltd (India) core insurance implementation project • Manage end to end project management processes • Manage resources & optimize project profitability. • Pre-Sale activities for prospective clients in Asia-Pacific • Devise software testing strategies

• Define controls and procedures for Back-office and Call-Center Operations • Restructuring and improving existing processes to bring efficiency in productivity • Examining existing processes and evaluating process changes to reduce bottlenecks and improve service turnaround as well as service quality • Ensuring best-in-class practices for service delivery and monitoring quality of the same • Evaluation of vendors for various insurance applications • Manage projects in Operations and IT impacting customers

• Manage a team comprising of 1 Team Coach & 9 Operations Executives • Supervise and ensure that the Motor Claim Payments were processed within the agreed Tat’s • Prepare and publish Transaction analysis and various MIS reports • Perform reconciliation of bank and suspense accounts for premium and claims • Manage suspense accounts for premium books

• Scrutiny and verification of documentation for issuance of new insurance policies and servicing existing insurance policies • Policy/Endorsement Issuance within the agreed TAT • Preparation of Obligatory Reinsurance Quarterly Statement to General Insurance Corporation

• Attend to Customer Queries and ensure the resolution within the agreed Tat’s • Preparation of Call MIS and maintain performance reports published on a daily/monthly basis to superiors • Involved in identifying and implementing call centre processes & functionality improvements • Liaise with Back office Operations and Sales to ensure resolution of customer queries

Business Management, Export Marketing