Virginie Millancourt

- Responsible for optimizing Email communication products in the Direct Marketing Team - Drive innovation and translate requirements from product lead/sponsors - Generate, evaluate and implement ideas, as well as report on results to stakeholders - Monitor performance of most relevant KPIs and create business cases on product level - Propose new communication concepts to enlarge the product portfolio

- Responsible for the customer base marketing actions for the Swiss and Austrian market - Marketing budget & forecasting - Coordinate activities between function and market - Maximize effectiveness and efficiency of local performance marketing through CRM - Manage and control all activities related to CRM - Customer base development thinking by creating/sourcing added value content for specific customer segmentation - Management of 5 team members

- Sales driven channel - Plan campaigns from the international level to the country specific expertise - Enhance customer loyalty by providing a tailored offer though the different mailing types - Find an answer to certain question type to narrow customer's segmentation by testing (A/B) and measure results - Cross channel coordination to provide an aligned communication strategy - Skills on the operative level : HTML / Forecast / New Content Creation / Webtrekk / Reporting

- Branding driven Channel - Plan and optimizing teasers for Zalando Switzerland - Manage on-site processes, deciding on pictures material for the website to promote Zalando's vision and strategy, briefings, evaluating visual execution online, optimizing teasers, product recommendation and testing - Conceptualize and administrate merchandising ideas - Be responsible of the Premium Category visual communication - Establish market and competition awareness and analyzing consumer trends

To enrich the lives of Apple iPhone customers by providing unparalleled customer service. Wow Apple customers by listening attentively to their needs To provide basic to moderately complex support to Apple customers on iPhone, Ipod, iPad and iTunes

Responsible for French and English speaking customers portfolio of VIP customers Reporting on KPI Monitoring activity of VIPs on the partner websites of Neogames Personal communication with existing VIP customers and active search of new customers

To welcome customers and to maintain ATMs To deal with foreign money exchanges To be responsible of cash in transaction (private and professional customers) To sale banking by-products

Evaluate consumer need and budget Advise consumers on tailored insurance contract