Wolfgang Krüger
Angestellt, Director of Business Transformation (UK, Japan, Germany & Italy), Qurate International Retail Group
Abschluss: MBA, University of Applied Siences Hamburg
Düsseldorf, Deutschland
Werdegang
Berufserfahrung von Wolfgang Krüger
Bis heute 1 Jahr und 8 Monate, seit Sep. 2022
Director of Business Transformation (UK, Japan, Germany & Italy)
Qurate International Retail Group
Tranformation Office Lead
Bis heute 5 Jahre und 8 Monate, seit Sep. 2018
Director Customer Care Center / Executive Board Member
QVC Handel S.à r.l. & Co. KGResponsible for Customer Service, Order Entry and Digital/Social Media Communication 24 hours / 7 days (incl. all support functions and channels) in Germany. Sites: Bochum and Kassel (ca. 900-1,000 team members)
1 Jahr, Feb. 2022 - Jan. 2023
Merchandising Business Lead Extended Assortment
QVC Handel S.à r.l. & Co. KGBusiness wowner to extend the assortment in a curated and strategic aligned way in embedding and using own Warehouse capabilities, new DropShipment capabilities and assessing Marketplace opportunities. Successful delivery and execution of turn around concept and overachievement of budget numbers for 2022 incl. a concept for an embedment into the daily business, starting in February 2023. An in-depth transformational journey across all commercial and support services functions.
4 Jahre und 1 Monat, Sep. 2018 - Sep. 2022
Director Customer Experience - Qurate International Retail Group
Qurate International Retail Group
Responsible for the overall Customer Experience strategy for QVC UK, Germany, Italy and Japan.
P&L responsibility and steering of all financial activities in the German market to ensure net revenue, EBITDA and cash flow developments are in line with set targets. Teams: Financial Planning & Analysis, Reporting & Controlling and Business Partnering.
1 Jahr und 8 Monate, Jan. 2017 - Aug. 2018
Global Director & GPO Customer Finance
QVC Handel S.à r.l. & Co. KGResponsible for the Accounts Receivable (Fraud Prevention, Clearing, Collections, Dispute Management) areas in US, UK, Germany, Italy and France plus Global Process ownership incl. the GBS in Poland.
1 Jahr und 5 Monate, Aug. 2016 - Dez. 2017
Geschäftsführer
QVC Management GmbH
1 Jahr und 7 Monate, Juni 2015 - Dez. 2016
Director Customer Finance (Accounts Receivable)
QVC Handel S.à r.l. & Co. KGResponsible for Accounts Receivable in Germany. GBS Customer Finance project lead to ensure transfer of Customer Finance processes Clearing, Collections and Financial Services for 5 countries to Krakow.
2 Jahre und 1 Monat, Mai 2013 - Mai 2015
Bereichsleiter Clearing & Collections (DE, CH & AUT)
Deutsche Post & DHLVerantwortlich für das Clearing & Collection der Gesellschaften DHL Vertriebs GmbH, DHL Express GmbH, DHL Express (Austria) GmbH und DHL Express (Schweiz) AG, sowie der Steuerung aller externen Inkassodienstleister für die gesamte Deutsche Post AG inkl. der Tochtergesellschaften.
1 Jahr und 10 Monate, Juli 2011 - Apr. 2013
Business Manager Operations & Key Account Manager
Transcom CMS Forderungsmanagement GmbH
Unternehmensberater im Finanzdienstleistungssektor
1 Jahr und 7 Monate, Apr. 2007 - Okt. 2008
Deputy of Treasury & Funding Europe
Royal Bank of Scotland
Responsible for PanEuropean daily cash management and funding requirements for all Intra and Non-Intra Group bank accounts incl. investments in money market products within approved limits (liquidity, VaR, NII) as deputy of Head of Treasury & Funding.
1 Jahr und 8 Monate, März 2007 - Okt. 2008
Business Development Manager Germany & Austria
Royal Bank of Scotland
Development of income from new business opportunities and existing business; Delivering Market, Competitor and Organisational Insight; Effective Implementation of Business Opportunities
7 Monate, Sep. 2006 - März 2007
Team leader Collections
Royal Bank of Scotland
Responsible for Commercial Cards, High Risk Fixed Term Loans, Consumer Cards
1 Jahr und 7 Monate, März 2005 - Sep. 2006
European Enterprise Risk Analyst
Royal Bank of Scotland
Enterprise Risk Analyst for 5 countries, Building-up a PanEuropean Enterprise (Operational) Risk Management across all departments, Implementation of incident and event reporting lines, Raising risk awareness across Europe
2 Jahre, März 2003 - Feb. 2005
Collections, Strategy- & Projectmanager
Citibank
7 Monate, Aug. 2002 - Feb. 2003
Salesman
Allgemeiner Wirtschaftsdienst
3 Jahre und 1 Monat, Aug. 1999 - Aug. 2002
Bank Apprenticeship
Bankgesellschaft Berlin / LBB
Ausbildung von Wolfgang Krüger
3 Jahre, Jan. 2018 - Dez. 2020
Business Administration and General Management
University of Applied Siences Hamburg
Master Thesis Topic: "Home-Office stands for a fundamental alteration these days and forces companies and leaders to adapt."
2 Jahre und 7 Monate, Mai 2006 - Nov. 2008
European Business Administration
University of Applied Siences Hamburg
Bachelor Thesis Topic: "Strategic Domestic Consumer Finance Concepts - A need to sustain competetiveness or risk for the core business?"
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Grundlagen