Yann Bidan

Vorstandsmitglied, Country Director, TELUS International Europe

Bucharest, Rumänien

Fähigkeiten und Kenntnisse

Call Center Solutions
Outsourcing
Team management
BPO
Leadership
Negotiation
Customer Service Excellence
Telecommunications
Business Planning
Management
Strategic Planning
Operations management
Training
Change Management
Team leadership
Customer Satisfaction Management
Contract Negotiation
Account management
Social Media Marketing
Forecasting
Corporate Communications

Werdegang

Berufserfahrung von Yann Bidan

  • Bis heute 17 Jahre und 8 Monate, seit Sep. 2006

    Country Director

    TELUS International Europe

    Member of the Board of Director and Responsible for managing country (Romania) specific operations and activities related to various practice areas (i.e. Customer Care practice, Technical Support, Application Development and BPO Outsourcing.)

  • 1 Jahr und 5 Monate, Sep. 2012 - Jan. 2014

    Country Manager

    Call-Point powered by TELUS

    CallPoint New Europe acquired by TELUS International.

  • 6 Jahre und 1 Monat, Sep. 2006 - Sep. 2012

    Director of Operations & Finance

    CallPoint New Europe

    Co-Founder of the Romanian affiliate

  • 2 Jahre und 1 Monat, März 2010 - März 2012

    Partner

    Carmedia

    Co-Founder. Start-up successfully sold to an Italian Group.

  • 2003 - 2004

    Pricing Analyst

    Estee Lauder Companies
  • 2003 - 2004

    Senior Financial Analyst

    Estee Lauder Companies

Ausbildung von Yann Bidan

  • 2003 - 2004

    Financial Engineering

    Université de Bretagne Occidentale

  • 2000 - 2000

    Marketing

    Edinburgh Napier University

  • 2000 - 2001

    Business Administration

    Soedertoerns Hoegskola

  • 1999 - 2003

    Finance

    INSEEC

Sprachen

  • Englisch

    -

  • Spanisch

    -

  • Französisch

    -

  • Rumänisch

    -

Interessen

Call Center
Customer Relationship Management
Help Desk Management
Knowledge Management
Service Desk Management
Multichannel Management

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