Zore Cristina Mora-Hernández

Assisting customers from the European market by providing product and service information and effectively solving issues related to the payment applications boon. and Orange Cash.

Development of an international market research for a University spin-off company including Spain, Poland, Czech Republic, United Kingdom, France, Italy and Slovakia. • Delivered a persona of the ideal customer by performing market research and data analysis duties

Retain the company's clients in the United States and expand the portfolio by gaining new contracts to the tools offered by Experian, one focused on the measurement of consumer preferences, attitudes and media behaviors to power effective cross-channel consumer engagement, and the other that measured behavior across desktop, tablet and smartphone devices.

In charge of the relationship between the agency and the client, an important movie theater chain in Costa Rica, by managing the day-to-day administrative and campaign work and ensure that projects are completed on time and on budget. Responsible for understanding clients' needs and objectives and liaise closely with them throughout advertising and marketing campaigns.

General Coordinator for EXPOINDUSTRIA 2013: in charge of the complete process from planning stage, through running the actual days of the fair and post-event evaluation. This event included exhibitions, conferences and business roundtables. • Organized the first Carbon Neutral Fair in Costa Rica.

This role involved coordination and development of advertising campaigns for the Premium Product Line of British American Tobacco in Central America and the Caribbean. Responsible of daily administrative and advertising activities related to product launches, creativity and design of materials, event planning, and final artwork. • Launched Dunhill Switch in Central America implementing innovative technologies and event strategies. • Supported the client in numerous promotion and launch events

This role implied maintaining independence from the clients by monitoring projects across all aspects of the firm’s business. It also comprised participation in the Ethics Committee, responsible for the resolution of all the ethics conflicts. • Facilitated the compliance to applicable policies by developing centralized procedures, which motivated the creation of the Independence and Risk Management Department for the cluster. • Implemented a standardized training methodology for managers and partners

Operator responsible for contacting, interviewing and tracking frequent customers to identify money laundering, fraud and other illegal transactions in compliance with the laws in the United States. • Supported the training and integration process of new members of the team.

Thesis: Risk Management Assessment of authorized operators in the Costa Rican Development Banking System Scholarships: DAAD Matching Fund Scholarship 2014 and DAAD Matching Fund Scholarship for outstanding students 2016.